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Store Policy

Orders & Processing

 

We ship quickly and carefully to make sure your order arrives in perfect condition.

 

  • Processing time: 1–2 business days (Monday–Friday, excluding holidays)

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  • Tracking included: You’ll receive a shipping confirmation email once your order ships

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  • Secure packaging: Each item is protected for safe delivery

Shipping & Delivery

 
Payment Methods

We offer Free U.S. Ground Shipping on eligible orders shipped within the contiguous United States (48 states).

Important: Orders shipped to Alaska, Hawaii, and Puerto Rico are not eligible for free ground shipping.


Shipping costs for these locations will be shown at checkout (if available), or we may contact you if additional payment is required.

 

Delivery times are estimates and may vary due to carrier delays, weather, or peak seasons.

 

✅ For full shipping details, visit: Shipping & Returns

 

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery and include clear photos.


We’ll work with you to resolve the issue as quickly as possible.

Payment Methods

 

We accept:

  • Credit / Debit Cards

  • Apple Pay / PayPal

Contact

 

If you have any questions about your order, email us at:
                 info@kondrabags.com

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