Fast Shipping & Easy Returns
Ships in 1–2 business days • 30-day returns • Free US shipping (48 states)
Shipping Information
At KONDRA BAGS, we ship quickly and carefully to make sure your order arrives in perfect condition.
✅ Processing time: 1–2 business days (Monday–Friday, excluding holidays)
✅ Tracking included: You’ll receive a shipping confirmation email with tracking once your order ships
✅ Careful packaging: Every item is packaged securely to protect it during transit
Free Shipping
We offer Free U.S. Ground Shipping on eligible orders shipped within the contiguous United States (the 48 states).
Important: Orders shipped to Alaska, Hawaii, and Puerto Rico are NOT eligible for free ground shipping.
Shipping costs for these locations will be shown at checkout (if available), or we may contact you if additional payment is required.
Estimated Delivery Time
Estimated delivery time is the time it usually takes for the carrier to deliver your order after it has shipped (this does not include processing time).
Typical delivery times (after shipping):
-
Ground Shipping: 3–7 business days
-
Two-Day Shipping: 2 business days
-
Next-Day Shipping: 1 business day
Please note: delivery times are estimates and may vary due to carrier delays, weather, peak seasons, or other factors outside our control.
Order Cutoff & Weekend Orders
-
Orders placed Monday–Friday are processed within 1–2 business days.
-
Orders placed on Saturday/Sunday or holidays begin processing the next business day.
Carriers
We ship using trusted carriers such as USPS and UPS, depending on your location and the best available service.
Incorrect Address
Please double-check your shipping address before placing your order.
KONDRA BAGS is not responsible for delays, lost packages, or additional fees due to an incorrect or incomplete address entered at checkout.
Hassle-Free Returns
We want you to love your purchase. If something isn’t right, we offer easy 30-day returns.
Return Window
✅ Returns are accepted within 30 days of delivery.
Return Conditions
To be eligible for a return, items must be:
-
Unused and unworn
-
In original condition
-
Returned in original packaging (including protective materials, if included)
-
How to Start a Return
To request a return, email us at: info@kondrabags.com
Please include:
-
Your order number
-
The reason for return
-
Photos (only if the item arrived damaged or incorrect)
We’ll reply with return instructions as soon as possible.
Return Shipping Costs
Return shipping costs are covered by the customer, unless the item arrived damaged or incorrect due to our mistake.
Refunds
Refunds are issued after we receive and inspect the returned item.
Once approved, your refund will be sent to your original payment method.
Please note:
-
Shipping fees (if paid) are non-refundable
-
Refund processing times may vary depending on your payment provider
-
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery and include clear photos.
We will work with you to resolve the issue as quickly as possible.
Read our full Store Policy here →